Curiosity characterizes educated and skilled people and contributes significantly to their professional and personal development.
- Ground rules for successful communication
- Successful communication strategies
- SPA Spirit
- The art of involving people
- Leadership and employee motivation
- Conflicts Management
- Motivational seminar, set goals and achieve them (MBO)
- Quality Management and control
Identify Guest’s needs and apply Guest-oriented counselling and targeting strategies.
- SOP (Standard Operating Procedure) development and training
- SPA training in counselling and sales simulations with role plays, too
- Spiritual Touch
- Training on several massage techniques and treatment methods
- Training Kneipp, saunas, baths and wraps
- Training on cosmetic products
- SPA future trends
- SPA marketing
- Sales strategies, pre-up and cross-selling
- Complaints management
HGV SMG COSMOPROF ILSS TIS SPA&WELLNESS SUMMIT GUINOT TERMALISMO COMANO TERME KAISERHOF MERAN ALTA FORMAZIONE PROFESSIONALE OPERA ARMIDA BARELLI WTM and in several hotels.